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Replacement and  Reshipment Policy

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Replacement & Re-shipment Policy:

  • Replacement claims are valid for 10 days from the order delivered date.

  • Wrong or damaged product: Contact customer support with images for resolution.

  • Replacement for plants: Available if the plant is damaged (uprooted roots, broken stems, or completely dried leaves). Note: If the plant is not curable. 

  • Replacement for planters/pots: Available only if the pot has visible cracks.

  • Missing or undelivered parts: Eligible for reshipment.

  • In case of the missing item, please keep the Box and attached shipping label. 

  • Products received in incorrect quantity are eligible for re-shipment/refund.

  • If a replacement plant arrives damaged, kindly provide a photo of it in the temporary pot to claim a refund.

  • If few items are missing or received empty box, we require a video of the package being opened to initiate a re-shipment.

Note: In case of plant replacements, we will offer plants in temporary pots only

        : In case of multiple plant replacements, customer need to fill separate damaged replacement form for each plant.

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